Got Questions? We got answers!

Browse our most common questions and answers about items durability and best practices. Can't find what you need? Contact us below and we'll be sure to respond promptly.

FAQ

CAN MY ITEM BE USED OUTDOORS?

Yes. The wood is bonded together with external grade glue between the ply's. It will hold up better over time if you also give it a spray clear coat. Stains and paint are a great addition too. Spray paint works best if you paint the item before you build it.

WHAT KIND OF FUEL DOES MY TABLETOP FIREPLACE USE?

The large kit is designed to work with a 2.6oz can of Sterno Gel Fuel. This is a fairly common item to source locally, but you can also purchase it from sites like Amazon. Once the small can is in place, you can then refill it as needed from any source of gel fuel.

MY ORDER SAYS IT WAS SHIPPED, BUT TRACKING SHOWS IT HASN'T LEFT NASHVILLE.

We typically purchase postage shortly before boxing and shipping your item. Once it reaches the post office, tracking information will begin to update. There are times at peak busy seasons where this doesn't always go as smoothly. If you need specific information about your order, send a message with your order number.

I WANT TO MAKE AN ORDER, BUT CAN I JUST PICK IT UP LOCALLY INSTEAD OF SHIPPING?

We are mobile and online! Meaning, the best way to pick up items in your area is to drop by one of our many local events listed in the "Shop in Person" section.

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